STORE POLICY
Returns & Refunds
Eligibility:
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Customised products, such as personalized air fresheners and stickers, are non-returnable and all sales are final to ensure each item is uniquely tailored to our customers preferences. However should the item have any defects we will replace the item.
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Non-customised products may be returned within 14 days of purchase for a refund or exchange, provided they are unused, in their original packaging, and in resalable condition.
Conditions:
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To initiate a return or exchange, please contact our dedicated customer support team within 14 days of receiving your order. We're committed to ensuring your satisfaction with every purchase.
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Customers are responsible for the cost of return shipping unless the item received is defective or incorrect, in which case we'll cover the return costs to make things right.
Refunds:
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Refunds will be processed promptly to the original payment method within 5-7 business days upon receipt and inspection of the returned item. We strive to make your refund experience as smooth and efficient as possible.
Digital Gift Cards
Purchase:
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Gift cards are conveniently available for purchase directly on our website, providing a perfect gift for car enthusiasts in your life.
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Upon purchase, gift cards are delivered electronically to the recipient via email, ensuring instant gratification.
Expiration:
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Gift cards are valid for 12 months from the date of purchase, offering ample time for recipients to explore and shop our diverse selection of products.
Redemption:
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Redeemable online by entering the unique code at checkout, our gift cards offer flexibility and ease of use for all purchases made on Nordic Racing UK.
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Please note that gift cards cannot be exchanged for cash or refunded once purchased, reinforcing their value as a versatile gift option.
Postage
Shipping Options:
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Enjoy peace of mind with our reliable shipping options, including Royal Mail Tracked 24 and Tracked 48 services, designed to deliver your items swiftly and securely.
Cost:
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Shipping costs start at £3.50 and are determined based on the size and weight of your chosen items, ensuring fair and transparent pricing.
International Shipping:
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While we currently ship exclusively within the UK, we are actively working to expand our reach to accommodate international customers in the near future.
Order Processing
Processing Time:
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Your orders are processed with care and attention within 24-48 hours of placement, ensuring timely preparation for shipment.
Tracking:
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Once your order has been dispatched, comprehensive tracking information is provided to monitor its progress and estimated delivery time.
Data Privacy
Collection:
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We collect and safeguard customer data during the order process to facilitate seamless order fulfillment and provide exceptional customer service.
Usage:
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Customer information is strictly utilized for order processing, personalized customer service, and periodic communication of relevant updates, promotions, and exclusive offers.
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Rest assured, your privacy is of utmost importance to us, and your information will never be shared with third parties without your explicit consent.
Third Parties:
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Exceptionally, customer information may be shared with trusted third-party service providers strictly for order fulfillment purposes and in compliance with legal requirements.
Email Marketing
Opt-in:
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Sign up for our newsletter to stay informed about new arrivals, exclusive offers, and exciting promotions tailored specifically for our valued customers.
Opt-out:
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You have the option to easily manage your email preferences and unsubscribe from our mailing list at any time using the unsubscribe link provided in our communications.
Customer Support
Contact:
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Our dedicated customer support team is readily available to assist you via email and website chat, ensuring prompt responses and expert assistance with any inquiries or concerns you may have.
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Reach out to us between 8:30 AM to 6:00 PM, Monday to Friday, and we'll be delighted to provide the support you need.
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Email: Nordicracinguk@gmail.com